I would not recommend this hotel due to the extremely unprofessional treatment I experienced from front desk manager Shyesta, along with the complete lack of response from interim general manager Marisa Lopez-Fink. During my stay, I attempted to address concerns directly with Shyesta, but her behavior was dismissive, rude, and entirely inappropriate for someone in a customer-facing management role. What made this even more concerning was learning from several colleagues that they refuse to stay at this property specifically because of similar experiences with her. While at the hotel bar, I also overheard another guest expressing complaints regarding her conduct. Clearly, this is not an isolated issue. According to others I spoke with, these same concerns were raised long ago, yet the behavior continues without correction. Equally disappointing was the lack of any response from interim general manager Marisa Lopez-Fink despite three separate attempts to reach her while I was still on property. Ignoring guest concerns at a management level reflects very poorly on hotel leadership and overall customer service standards. I would have given this property one star based solely on management professionalism and guest treatment. The only reason I am not doing so is because the bar staff and food servers were courteous, professional, and provided excellent service throughout my stay.

Our business group occupied three rooms for a week-long stay. What should have been a standard departure turned into a financial nightmare due to front desk incompetence, broken promises, and wrongful penalties. The Issue: We requested an early checkout. Front desk agents verbally confirmed it was processed and explicitly stated we would face no penalty fees. The Trap: Relying on their confirmation, we kept a booking at a sister property. Had staff disclosed the fee, we could have cancelled that second booking for free. The Run-around: One agent admitted she forgot to log our request, and another explicitly promised "no surprises" at checkout. Yet, on departure day, management refused to waive the penalty, forcing us to pay for a night we did not use due to their own internal communication failures. After escalation to Marriott via my corporate travel desk, they regretted for the incident and processed refund. As frequent Marriott loyalists, we have never experienced such an unprofessional ordeal. They displayed zero accountability and ruined our weekend. Avoid this property if you value honest service.

I’m extremely disappointed with my stay. Despite requesting daily cleaning, the room was never cleaned. The only thing housekeeping did was replace the towels and coffee, no actual cleaning was done. As someone who consistently stays with Marriott, this experience was far below the standard I’m used to, and it has made me reconsider ever returning to this particular hotel. To make matters worse, I was charged more than the original reservation rate. That has never happened to me before in all my years of staying at Marriott properties. This stay was truly unacceptable.

This hotel is fine, but it’s not a standout. The whole place has a safari theme, which feels a bit pretentious. The room was spacious, with a very comfortable king bed and great pillows - definitely the best part. The fridge was tiny, and the Keurig coffee maker worked fine, but nothing special. The bathroom was nice, but the shower had a slight problem - it kept spiking to boiling hot every 30 seconds or so. The front desk was a mixed bag - one person was friendly, but the card they gave me for the parking garage kept failing, so I had to go back repeatedly to get a new one. Parking garage is $28 a day, or $35 for valet in that same garage. There’s a vending machine in the basement with medical supplies, which is super convenient, but about five times the normal price. Overall, it was just an okay stay: nothing that blew me away.

Check in was a breeze. The room was clean, but a disappointment. They let us know that it was recently renovated, but I get the impression "renovated" didn't mean "ready." The fridge didn't work. The TV and/or remote didn't work. There was no toilet paper (though they brought it up quick!). The fireplace was a nice visual touch, but didn't seem to actually generate any heat. The washcloths were stained. There was still tape on the wall from the fresh paint. We were woken early to the footsteps of someone above us. The cherry on top was the shower running cold the next morning. The view was beautiful and almost redeeming, but not quite. The overall experience was underwhelming for the cost and we will not be back.

Sad to share this review, but Love on Rocks valentines day 2026 can only be described as a disappointment. Poor/hostile service. Lines of us with rooms not ready. Hotel stating check in is guarded at 4pm. It is minutes before 4pm, and, the highlight of the evening, a cocktail class, check in is at 345pm. What a mess. Extremely poor planning and execution for a special occasion on the part of Davenport marketing

Beautiful hotel! A bit of noise at night due to the age of the hotel. It was very clean and spacious. The bed is also very comfortable! Valet was amazing as well. Located in downtown- close to everything!

Bonvoy titanium perspective here, FWIW. Like another reviewer I think people are confusing the Tower with other Davenport properties. The Tower is NOT on par with the others, which are otherwise outstanding. This was my first negative Marriott review, but it’s warranted. I travel a lot of work, and I’ve stayed at the other Davenport properties many many times and loved them—unfortunately, the Davenport Tower is a clear step down and feels like a cheap imitation. Problems started before arrival. Reaching the Tower by phone was nearly impossible; calls rang endlessly or routed incorrectly. I ultimately had my questions answered by staff at the Davenport Historic, who were fielding Tower questions on their behalf—embarrassing for a property of this caliber. EV charging was extremely frustrating. I was explicitly told valet parking included EV charging and that it was the only way to charge, which is why I paid extra and planned my arrival accordingly. Upon arrival, valet said charging was unlikely. I was charged the first night, but the second night was told it was “first come, first serve” with no clear system. A valet attendant was dismissive and rude, even suggesting EV owners shouldn’t expect charging at all because "valet doesn't refill gas tanks for gas car owners". Maybe he hates Elon/Tesla, and thus hates me by extension of my car ownership. My guy, leave your social causes and biases at home, you are in the service industry. Either way, having only one Tesla charger for a high-volume 4-star hotel in 2026 is unacceptable—either manage it properly or don’t advertise it. This feels like they have one just to check a block on advertisements as an amenity. The room HVAC situation was by far the worst situation of our experience - broken on both nights. Despite setting the thermostat to 68, the room stayed 72–74 degrees (in winter). The first night, maintenance temporarily fixed it using a “VIP mode,” but it failed again at 2am. The second night, we were reassigned rooms late at night—but only one floor higher, same room type, with a dead keycard and no assistance moving luggage. Staff suggested this was an "upgrade" for the inconvenience, but I'm not sure what part of that is an upgrade. I also had to get my own bell cart and move my family myself. Ironically the bell carts have signs on them which say "Bell staff use ONLY". Yeah, sure. Additional issues: didnt realize fridge was unplugged on arrival (had to throw all of our dinner leftovers away), refrigerator missing 2 of 4 feet and super unstable, worn shower head forced you to shower up against the wall, conditioner bottle was filled with hand lotion (!), and keycards deactivated despite approved late checkout—forcing me to walk through the lobby in a towel after being in the pool to reactivate them. Breakfast service was painfully slow despite an empty dining room, with no coffee refills until after the meal. Any one of these could be overlooked. Together, they show consistent operational failure. The hotel never offered points, compensation, or even a gesture of goodwill. The Davenport brand deserves better than what the Tower is delivering.

Stayed a few days for work. Loved the hotel. Also looked exactly like the pictures do. My guest loved it too. Had an issue. They got on it right away. I appreciate that. Food was good. Room service most times. Bartender rocks. Great drink at night. Coffee in the morning. Fireplace was a plus. Good views. Corner room. I'd definitely stay here again. Market was a plus for when I needed my energy drinks. I also booked because of the hot tub. A perk. It also worked lol. Pool is heated as well. Gym is has some decent equipment. I hear they will be renovating soon. Can't wait to see. Sadly the mirrors will be taken down above the beds. I liked that. Maybe keep some in a few rooms? Thank you.

I believe some of the reviews are conflating this hotel with one of the 4 (?) other Davenports, all within a few blocks of each other. This one is the Tower, with 22 floors and the safari theme in the lobby. Hotel: Braxton at the front desk was great. Very professional. The hotel is clean and well-kept. It is not new but shows well and whimsically captures the patina of yesteryear. Every employee I saw looked professional and proud to work there, which I enjoy. Parking is not included! $35 for valet or $28/day for self-parking in the garage across the street. Breakfast also not included. That's $20+ from the restaurant. I did not ask for any incidentals or toiletries from the front desk, but I saw the 'toiletries & etc' vending machine near the pool. Nothing here is free or included. Being nickel & dimed detracts from the experience in my opinion, although I do understand their daily base rate is arguably modest for a "4-star hotel". The pool was not extraordinary, but again well-kept, and a nice novelty. The gym is your typical nearly-useless hotel gym, but treadmill was sturdy commercial grade and in pleasantly good condition. Room: My room was spacious, but basic and spruced up with upscale nods and fixtures. Generic mini-fridge and coffee maker included. No microwave. I did not hear anything from the neighboring rooms. ***Biggest factor in my review: the bed was beyond terrible. It was like laying on one big pillow. The softest, cushiest mattress I've ever felt. Like sleeping in a loose hammock. My body sank in the middle as I laid like a cooked shrimp all night. Severely uncomfortable for back-sleeping, agony for side-sleeping. The mile-tall pillows just exaggerated the situation. All I could think of was one of those mattress commercials where they show your spine mis-alignment circled in red. Being here for work, this drastically affected my performance. The shower was very spacious with open design and had good water pressure and heat. The HVAC wouldn't work to my liking. The room had a typical hotel lower window unit, but it seemed to not be responsive to thermostat, so I assume the room was tempered with ducted air instead. I hate to give a 2 star review, but, ultimately, not a good fit for me and I cannot recommend it. With how terrible the bed fit me, I cannot stay here again and will be booking elsewhere next time I'm in town. Or maybe someone in their early 30s isn't this hotel's target demographic. Who knows.