The staff here really made this stay stand out for us! Everyone was so kind and helpful. They held our luggage for us until check in and told us how to walk to downtown. Happy staff really set the mood for a really fun trip. The room was large and spotless and the breakfast was delicious. Freshly ground coffee with creamer in the lobby too? Walk downtown and check out the Sky Ride and shops. Barrelhouse Pizza, Manito Park and Petunia & Loomis were our fav stops! Everyone here from the Lyft drivers to servers were just over the top nice!!

This place has the look and feel of a Bavarian castle. High ceilings and exposed beams in the lobby. The hotel itself is maybe slightly older but clean and nice. The elevator scared me alittle but worked fine. The rooms are very nicely done. Happy hour was nice. Breakfast was good and the seating inside and out were nice with plenty of room for all people. I wouldn't hesitate to stay here again near Gonzaga univeristy and downtown area for the falls which are very cool to walk around.

It was overall a good stay after check in. I had trouble checking in. My daughter and I arrived late due to long distance travel. My husband booked the room. The front desk clerk wouldn’t check us in until spoke with my husband to verify me. I had my passport, confirmation number and a picture of my husband’s passport. I still had to get my husband on the phone even though I had all the information plus we are IHG members and I’ve never had to do that before. It was annoying but after that we had a good stay.

Great service! Friendly and attentive. Room was clean. We had room #407. Nice peek-a-boo view of the river. The breakfast was great and well stocked. The elevator encouraged us to use the stairs which are very convenient. There is only one small elevator. We walked and also rented the Lime scooters to visit the waterfront park. Good times with no drama. There are a few street people around but they caused no problems with us. I would not suggest straying far as the homeless numbers increase rapidly as you leave the waterfront area. CLEAN IT UP SPOKANE! People should not be living on the streets.

I always love staying in IHG hotels, and the Holiday inn Express downtown Spokane is no exception! When we arrived in the evening, there was hot chicken noodle soup available in the lobby, as well as warm cookies, water and a coffee machine that grind your coffee and brews it fresh with the push of a button. The standard king room was clean and inviting, and had plenty of space. Would definitely stay here again!

I love my stay here every year. It’s really beautiful and the staff are friendly. Absolutely love that they serve cookies and little treats. Pretty balcony and views. Perfect walk from downtown. Only issue is that if you have an oversized vehicle you might be asked to park down the hill and some people might have a hard time with that walk

My teenage son and I stayed at this hotel while in Spokane for a basketball tournament for 4 nights. The double queen bed rooms were sold out, so I booked a king with a pull-out couch. During check-in (around 10:30pm), Charlye was extremely friendly & helpful. All of our interactions with Charlye were positive. Allison, who manages the breakfast area, was wonderful to deal with. We have some food restrictions and she was very helpful checking the labels on foods and offering alternatives. One evening, I was walking to a nearby restaurant and I stopped at the front desk to ask if there were stairs at the east end of the building (there’s not). When I went to walk out, it had started raining pretty hard. I exclaimed “it’s raining again!” The front desk attendant (I didn’t get her name) immediately offered me an umbrella. Hotel was clean. The breakfast was great, with many options (cereal, oatmeal, pancakes, yogurt, eggs, sausage, hashbrowns, pastries, toast, bagels, English muffins!). Room was comfortable. Bathroom was large with a huge counter. Location was very central. The lobby is quite large with couches & chairs on one side and the “restaurant seating” on the other (this is used for the breakfast, but is available anytime to sit at. We had very noisy neighbours one evening & the staff jumped on it right away to ensure all guests had a good stay.

I had an incredible experience at Holiday Inn Spokane and that’s saying a lot considering my trip started off very chaotic. I accidentally booked my stay for the wrong date (and not just a day off…literally two weeks off) through Expedia. When I showed up to check in, I was stressed and fully expecting a headache. Instead, I was met by Charlie at the front desk, who was nothing short of amazing. She was patient, kind, and incredibly reassuring. She honestly made me feel like everything was going to be okay, even though this mix-up was completely my fault?but we live and we learn am I right? She stayed with me through the whole process while I dealt with Expedia (which took forever), and when it looked like I might not even get a refund, I just canceled and rebooked directly through the hotel. Charlie went above and beyond. She even applied a discount for guests visiting the animal eye clinic after I mentioned I was in town for my cat’s appointment. I truly wasn’t expecting to pay anything that day, and her help made a stressful situation so much easier. Speaking of my cat (Whitney) has separation anxiety, so I was nervous about leaving her alone and possibly getting noise complaints. Charlie reassured me that the staff would simply call me if there were any issues and that they completely understood. That level of compassion meant a lot. The hospitality didn’t stop there. That evening, they offered complimentary cookies and milk, and I swear it was exactly what I needed after a long day of driving. It made me feel so welcomed. The next morning, another staff member (I wish I caught his name?????) was just as kind. I mentioned how much I loved the Dove body wash they had, and he gave me one to take home for free. Completely unexpected and so appreciated. The hotel itself was great too; clean, welcoming, and the on-site gym was a nice bonus. Plus, complimentary breakfast? Always a win. I do want to name one uncomfortable experience during breakfast—not with staff, but with another guest. While I was simply trying to eat a banana before getting back on the road, I had trouble opening it from the stem and flipped it to peel from the bottom. A guest nearby commented that the way I was eating it “reminded her of a monkey.” As a Black woman, that comment carries a long and painful history, and it was upsetting to hear—especially in a moment where I was just minding my business and trying to get through what was already a stressful day. I don’t believe there was malicious intent, but that’s also part of the issue—there was no pause to consider how a comment like that might land or what it implies. Some things don’t need to be said out loud, especially when they echo harmful stereotypes. But I want to be very clear, that interaction had nothing to do with the hotel or its staff. If anything, the warmth and professionalism of the team made it clear that kind of behavior is not reflective of this space. Overall, I cannot recommend this hotel enough. The staff went above and beyond in every way, and Charlie especially deserves recognition…seriously, give her a raise. 10/10 stay. If you’re in Spokane, especially for the animal eye clinic, this is the place to be. You will feel welcomed, supported, and taken care of.

Charlye managing the front desk welcomed me with so much hospitality, care, and true concern to make sure my entire stay would be perfect. She is remarkable and a light for all of us guests! I will come back just because she made me feel so cared for!

This hotel was very nice. It is up on a hill overlooking the downtown area. It's very centrally located to the Riverfront. I had a king suite and it was very spacious. You hear very little, if any, road noise. The employees were friendly and helpful. I also enjoyed the breakfast and free cookies. I would definitely stay here again.