My daughter recently stayed at DoubleTree (Hilton) City Center in Spokane and left her Kindle in the hotel. We called the hotel and were put through to Alex Chapman, who was in charge of housekeeping and he went through the entire hotel and finally found it, offered to ship it, and ensured that it got back to us safe and sound. He was so friendly and helpful and really went out of his way to help us, when he didn't have to. It was so refreshing to be be treated this way by a hotel and would recommend DoubleTree in Spokane to anyone! Thank you so much for helping us Alex!

Long time Diamond member and day light savings/spring forward a hour. Wouldn’t even give us the hour we lost for late checkout. Been here 3 days and room was never serviced before 1 pm but today all rooms simultaneously getting cleaned at 11 am. ? Brand loyalty don’t get you nothing. Disregard they took care of us.

I had a wonderful late night dinner with friends in the steakhouse. Jocelyn took great care of us and we loved her joyful spirit! Highly recommend!

Had a pretty good stay. Beautful space and good service. The AC/heat kept shutting off (im assuming a timer) so the room was frustrating to wake up at 3 sweating to death. Other thing that was notable was we got a room that slept three people (listed on the website) but when we arrived there was no spot for the 3rd person (a kid) so at midnight we had to go back down to ask for a roll away bed that then was ann additional 25/night. Which, while annoying since the rooma advertised it, we were happy to pay for. Ended up being waved as there was a delay in delivery due to a security issue in the building. Definitely one off experience im sure, but for anyone else traveling with a 3rd person in the corner room upgrade be sure to check in the roller bed before the middle of the night.

The renovated rooms are done superficially without attention to detail. A lot of the old room details still exist and look sloppy. (eg, Renovated bathroom--- but the ceiling wasn't painted and includes disgusting yellow spots and hair. The OG popcorn ceilings also still exist in the rooms.) The biggest issue, though, is temperature control. The HVAC is on heat AND cool, not one or the other. You can't set a range. Once the heat reaches the temp you want, the A/C kicks on and freezes the room several degrees below what you set the heat at. For example, I set it to 71 and the AC brought it down to 67. In winter. It just repeats --- heat until barely warm enough and then freezing you out. It's horrible. The windows are also not renovated---- They are incredibly drafty and freezing this time of year. If you turn the assault HVAC off, the room is instantly frigid. I could look past the nasty ceilings if I was warm....

We stayed top floor (15) during the NYE celebration in a king suite. The skyline views, room cleanliness, and overall experience was above expectations for our party. The rooms are spacious, comfortable, and clean. We got stuck momentarily in the elevator, as they are aged but were able to get unstuck & out safely. We understood the age of this hotel when we booked but were surprised at how well they have maintained the space, it is very clean and feels very modern. Staff at breakfast & in room dinner had amazing attitudes & focused on every detail. Amazing experience staying over the Holiday! Thank you to those who dedicated their holidays to serving, your hard work did not go unnoticed.

The room was pleasant looking but the bed was very hard and the pillows very soft..very uncomfortable. My fault for not checking but I assumed a breakfast buffet would be included for a 4 star hotel.. should have known something was wrong because it was empty.. prices were high but we ate there anyway because we had to get on the road. Other family members stayed at the hotel across the street and another stayed at a cheaper hotel down the road they got breakfast included and slept well. The service was fine but would not recommend.

Stayed here for a company Christmas party. The room was quiet. The bed was super comfortable. Plenty of outlets by the bed for cell phone charger and cpap machine. Fast check in and free, warm cookies! Yum! Fast check out too. Will definitely stay here again.

This is one of my favorite Hilton properties. It is located right next to the beautiful Spokane River and on the edge of downtown with many movies and restaurants to chose from. The hotel staff are friendly, the rooms are beautiful and quiet. The coffee shop has great food and a very caring staff. I have stayed at this property several times and it is always an excellent experience

The only good thing about this stay was the people at the front desk — truly kind and helpful. But the rest was disappointing. We booked and paid extra for a high-floor river view, yet were first given a 9th-floor room facing the roof. After going back, they moved us to the 11th floor. Late at night, I took a shower and found the tub completely clogged. Maintenance came and poured a strong chemical into the drain, telling us to leave it for 30 minutes — in a non-ventilated bathroom. Breathing that air was awful. His only advice was to open the window to “let air circulate,” which brought freezing air inside. My wife ended up getting sick and is still recovering days later. This Hilton feels very outdated and poorly maintained. The staff were great, but the conditions were not safe or up to Hilton standards.