Our first hotel experience was extremely disappointing, and we ultimately had to sleep in our car on our first night. Thankfully, we found this hotel the following day, where we received exceptional service and felt genuinely welcomed. Professional, friendly, and accommodating staff made all the difference. We truly appreciate the excellent experience and would gladly stay here again.

Staff we're very accommodating, knowledgeable, and friendly. The rooms were very clean, modern, and comfortable. The price was very competitive compared to most other hotels in the area in the hotel was much nicer than the others. I would recommend this hotel to anyone.

We stayed at this hotel twice on our recent trip and couldn't be happier we did. The beds are comfy, the breakfast is great, including strawberries and whipped cream for the waffles. The rooms are quiet and well equipped. The staff know the true meaning of Customer Service, especially Justin and Becca. The location is convenient and close to everything that we needed. There is coffee and tea 24/7 in the lobby and if you need anything, there is always someone to assist you. Please know we travel alot and this is one of the better choices we have made, coming from Canada we felt welcomed and cared for.

Our room had quite a bit of space which was nice but the shower had very little water pressure and after a very warm day on the 4th, it was not very refreshing. (Was too late to call someone up as we didn’t figure it was an emergency) The check-in staff were friendly and helpful, as were staff at breakfast and check-out. Breakfast area is very small for the size of the hotel and on such a busy weekend, unfortunately it was hard for staff to keep up with restocking the hot food (as expected). Lots of options to eat it felt like but seating space was hard - family of 4 shared a table for 2 but a family of 2 or person alone took a table for 6-8. Only 2 pancake-waffle makers made the line for waffles a longer wait, the same with only 1 toaster. There was about 40 or 60 of us all trying to get breakfast at once which made it hard. Either way, the staff didn’t lose their patience and stayed friendly. Breakfast was good but made it hard to want to stay for breakfast when the wait was so long and the room was so crowded to move around in. Wi-fi seemed to crash often overnight so we ended up using cellular data instead. Parking was plenty, traffic to get into parking was busy though! Just plan a bit of extra time getting there.

The room was clean when we arrived. We stayed 4 nights and never received housekeeping services despite specifically asking for them to at least remove the trash which they did not. Finally the front desk agent came up and removed our trash herself thankfully. They only come every 3 days but skipped us entirely. It was nice to have a fridge and microwave in the room. The bed was decent but the pillows were all misshapen. One night we heard so much loud banging through the night and into the morning we were woken up hearing something like ramming into walls both inside and outside. We told the front desk agent and he looked at us like we were crazy. Breakfast was basic. There was a waffle machine, assorted breads and pastries, coffee (was decent) and juice. The only foods not loaded with sugar were boiled eggs, scrambled eggs (with cheese I think) and sausage links which were not bad but more variety would have been nice. With the price being similar to other nicer places, I would not recommend this place and would not stay here again.

The front desk woman, Abbie, was great. She is sweet, patient, and kind. The location is downtown Spokane where you'll see a lot of homeless. I stayed in room is 120 (avoid this room if you book!) Unfortunately it's parked right between the stairway and outside door where a tone of foot traffic is passing through, with doors stamming continually. A rule I try to go by is always go higher budget, if you can. A lot of guests with extended families. The lobby looked like a family reunion.

It was decent. No vending machines although they did sell snacks and soda starting at the low price of $4.°°! There is a 7-11 across the street!!! You're taking your life into your own hands though! If you own a gun you'll probably want it on your person!

Staff were nice and rooms were pretty good. I thought the breakfast was pretty weak compared to similar properties like the various Hyatt Places I have stayed at. The eggs in particular were not good and the yogurt was some brand I have never seen. The homeless at the 7-11 across the street posed no real problem, but the announcement over the loud speakers at 7-11 about no loitering was bothersome. As a platinum member I would have expected to be put on the side of the hotel that does not overlook that 7-11. So a decent option overall, but I just can't give it four stars.

The location itself is fine. It's gated so it feels safer. There are a lot of homeless people around so make sure you don't leave anything in your cars. The first thing we noticed when we walked into the room was the strong unpleasant smell of either cleaners or room freshener. We couldn't open any windows, and the fan wasn't working, so we had to make due with what her had. The outlet on the wall next to the bed couldn't hold the charging block. Would not want to come back to this hotel. The food was pleasant, and we appreciated the hard work of the hotel staff.

The hotel was fine itself. Front desk people were nice and patient. When I got to my room, it was dirty, the carpet was wet and smelt like mold, the bathroom sink never drained and made the bathroom smell, the tv volume didn’t work at all, the air conditioning in the room didn’t work well, tried turning the ac on, it only blew hot air. The kitchen/breakfast customer service was not good, I let the kitchen/ breakfast lady know something was gone, I said thank you for refilling what I requested, completely ignored me and walked away. overall the breakfast was good.