Great value for the price. The hotel is well kept and updated. We didn't find anything broken or out of order in our room, which is unusual. Housekeeping staff friendly and accommodating. The location is also a plus, next to the river and within walking distance of many attractions, shopping, and food,

Used my rewards points through Airmiles to book this room for the night after 8+ hours of flying before we drive home. Currently exceeding all the hotels I've ever stayed in. We arrived as the pool area was supposed to be closing (10pm) and the front desk lady said she had a few more things to do before she got to closing it so we made a beeline and we were floored by how amazing it is. It's outdoor, with a sprawling pool for kids of all ages, a hot tub, a ton of lounge chairs and fancy chairs as well as a sink/bar area. Our room has an automatic door right onto a patio on the pool area. Then we used our room shower after th hot tub, and my very tall husband was amazed how high it was and he didn't have to bend down to get his head under it. It is a shower head that comes from the ceiling! I pulled back the covers and laid down and the bed is plush and comfy and the pillows have good volume and squish to them. There's plenty of space to walk around the beds, a nice closet to hang your clothes, the curtains are 100% blackout. I would stay here again, bring my kids back with me next time.

Clean, quiet, and convienient location, very easy to get to from I-90. Excellent food (very tasty, good quantities, and great menu) served by a friendly and efficient staff, especially Sarah in Ospreys who matched great service with a wonderful personality. Josh, on the event staff met our every need and went out of his way to make our event flow smoothly. The entire front desk staff was very accommodating and went out of their way to insure we would be returning, and we definitely will!! Oh, and the rate was excellent!!

Great spot next to the river. We had a river view room but had rain and high winds so was harder to enjoy it. Of course with that weather the patio dining was not available but eating in the restaurant was fine. Great place to stay for a walk around the river area. In the morning the weather was back to normal and went for an enjoyable walk to see the damn and the waterfalls.

I had a bit of a mixed experience here. First and foremost, the receptionist was extraordinary. She handled a very busy lobby and several waiting guests with incredible grace and professionalism during what most would consider a high-stress situation. She is a true asset to the team! Unfortunately, the physical building made it difficult to enjoy the stay. The walls and ceilings are paper-thin; I could hear every single footstep from the room above me from 2:00 AM to 4:00 AM, along with people coming and going throughout the night. I didn’t sleep a wink. If you are a heavy sleeper, the service alone makes this place worth it. But if you’re a light sleeper, you may want to bring heavy-duty earplugs or request a top-floor room. I’ll definitely return for business trips—but I’ll bring ear plugs.

Great location! We had a Fabulous room on the river side. The hot tub was outside near our room along with nice size pool ( which was closed during our stay due to winter). Building 3 has patios with seating for each room. The Osprey restaurant (on site) has good food, drinks and overlooking the river with outside Globes for dinner if preferred.There is also a path/boardwalk for walking to the Riverside Park in Spokane. Lots of parking.

Such a beautiful hotel. Clean rooms. Amazing location. Find feel so homie. Have many different outside doors. Gym. Vending machine always full. Quiet hallways. Staff is a little behind of online buys. They kept trying to get in even though we paid for the room for another night.

When we travel to Spokane it's usually a medical related trip and decidedly NOT fun, however staying at Ruby River turns lemons into lemonade for our family. The pool has GREAT accessibility for those with mobility issues. They've got a nice little playground my kiddos really enjoy with a fenced 2nd "deep end" pool. (This will be an infinity pool this summer though and kids are excited to see that!) The front desk people are always so kind. The rooms are always clean. It's very close to riverfront park and part of the Riverwalk is right outside the hotel. Very decent, family friendly hotel.

This review is from my review that I wrote on fido.com for our stay here last night. We stayed with our medium-size dog, so this review might be most helpful for pet-owners :) We stay in Spokane 1-2 times a year because of the airport. This was my first time booking the room, and two things I knew I wanted: a place where my dog could easily walk and free parking (we've always had an issue finding parking when we arrive which isn't fun with luggage and a dog :). This place was great - the rooms were large with plenty of space for a dog bed and area to set up food and water, luggage, etc. I called after booking because of a hiccup when we booked on fido.com and asked how much it would be to upgrade to the river-front room but decided (since we were paying in Canadian and the exchange rate is not great for us) to stick with the basic view. The lady on the phone was so cheerful and helpful. I was surprised when we arrived and she had upgraded us for free, I imagine because they had the availability and she wanted to make our first stay a good one. We could walk right out onto the river walk trail and greenspace. Our dog liked the big glass doors that opened onto the green space - that helped keep him entertained. The rooms were clean and felt like they were updating as they can, which I appreciated. For me, things don't need to be ultra-modern, as long as I can see the hotel is keeping things clean & replacing/updating things as needed. I liked that they sent a little text before our stay welcoming us and asking if there was anything we needed before we arrived. A few things I would have liked: 1. Since there were two of us, two drink vouchers would have been nice (they have non-alc incl on the voucher, for those of us who don't drink) but also, there was no expectation of vouchers at all so having one was also a nice gesture. If we had had two, though, we would have likely gone down together and gotten something to eat, too. 2. I would love to see the floors non-carpeted. I know floors can be cold without carpet but also, knowing it's a resort where dogs are happily welcomed, bare floors would help it mentally "feel" that extra bit more sanitary (our interior room was very clean! I just like bare floors in hotels). 3. The pillows are VERY thick. For being so thick, they are still soft, but not enough for me as a back sleeper so I had to adjust throughout night. Next time, I'll bring my own pillow. It would be great if hotels would always offer two sizes of pillows in their bedding since several pillows are always in the beds anyway. I've found this same issue in the other three hotels we've stayed at in Spokane so maybe the town just caters to side sleepers with broad shoulders who need that extra support ;) There's a cute coffee shop(s) with breakfast and cozy vibes just a quick walk (quicker drive) across the bridge which was the only concern I had with staying here (we usually stay on the other side of the river in an area where the breakfast was just a block away, but this was so easy to get to that I didn't mind at all). Oh, and it was really quiet! We both decided this is our go-to stay now in Spokane. We usually stay downtown and this was the easiest stay we've had.

Things were seemingly great when we checked in till we went to go take a shower. IT WAS GROSS! There was a slime or mold or god knows what all over the shower walls. It was coming off the walls as the water was running off, looking like dirt on the floor. Staff answer was to send someone to clean it...and they were quick to have someone come in and clean it...it was done well enough that I didn't feel dirtier in the shower than out of it... but wasn't what I'd call clean. Then, randomly both mine and my girlfriends key quit working, locking us outside. The front desk issued us new keys... Then when we and another couple went to go to the hot tub at 10 pm. We were told we had to leave cause it now closes at 10 even though the web site advertised an11pm closure time. Ending impressions of the hotel... Less than pleased. The restaurant.... the restaurant was great! Food was delicious! Staff was great! 10/10! Best thing about the experience at the hotel.